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Whether Tesla's Roadside Assistance service is worthwhile is one of the queries you can have as a Tesla owner. For many drivers, roadside help is a necessary service, particularly when traveling long distances or just wanting that extra piece of mind. Roadside help is something that Tesla provides, and it has its own set of benefits and things to keep in mind. We'll examine the features, advantages, and overall value of Tesla Roadside Assistance for Tesla owners in this post.
What is Tesla Roadside Assistance?
Tesla offers a service called Roadside Assistance to assist drivers in the event of an emergency or other problem while they are driving. Although it isn't as conventional as services like AAA, it is available around the clock and designed especially for Tesla automobiles. It offers a range of services, including:
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Tesla Roadside Assistance provides immediate roadside services 24/7, 365 days a year, covering vehicles and services.
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It is included in the New Vehicle Limited Warranty for new Tesla vehicles, covering issues like flat tires and dead batteries.
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Used vehicles also come with Roadside Assistance coverage, depending on the vehicle’s mileage and warranty status.
Flat Tire Assistance: Depending on the circumstances, Tesla may dispatch a mobile expert to replace or repair your flat tire.
Towing: Tesla provides towing to the closest service center or approved location in the event that your Tesla breaks down and cannot be fixed on-site. For people who might not have access to a nearby Tesla-certified repair shop, this is crucial.
Battery Jump-Start: Tesla will assist with a jump start if your battery dies and you are unable to start your car.
Out-of-Charge Assistance: Tesla will assist you by giving you enough charge to get to the closest Supercharger or charging station if your battery runs out while you're driving and there aren't any charging stations nearby.
Lockout Assistance: Tesla's Roadside Assistance can assist you in getting back into your car if you unintentionally lock yourself out.
Miscellaneous Help: Additional services such as assisting you with car unlocking, swapping out damaged or missing charging cords, and offering general guidance on roadside problems.
Does Tesla Cover Roadside Assistance?
All new Tesla vehicles come with a free level of roadside assistance as part of the warranty. The standard coverage typically lasts for four years or 50,000 miles, whichever comes first, of the vehicle's basic warranty. You can pay for the service after the warranty expires, or you might need to buy an extended warranty that covers ongoing roadside help.
Roadside assistance is usually free of charge for cars that are still covered under warranty, making it a great deal at that time.
Advantages of Roadside Assistance for Tesla
Here are some justifications for the potential benefits of Tesla Roadside Assistance:
1. Designed to Meet Tesla's Specific Requirements
Regular roadside help services may not adequately handle the complex technologies and components in Tesla vehicles. The Roadside Assistance staff of Tesla possesses specialized expertise in the vehicles and their complex systems. This implies that professionals who are knowledgeable in Tesla's distinctive technologies will take care of difficulties like flat tires, battery troubles, or even software bugs.
2. Mobile Service Convenience
The simplicity of having a mobile technician in their home can be a big plus for a lot of Tesla owners. Technicians from Tesla are prepared to work on-site and quickly resolve minor software faults or flat tires. By doing this, you save spending hours at a service center or waiting for a tow truck.
3. Transportation to Tesla Repair Facilities
For a specialist vehicle like a Tesla, Tesla's Roadside Assistance makes sure that your vehicle is transported to an authorized service center in the event that it needs to be towed. Better care and speedier repairs are guaranteed when you take your car to a facility that is experienced with Tesla's technology.
4. Comfort on Extended Journeys
Although road trips are thrilling, they can also be stressful, particularly if you're traveling to a place you've never been before. Having Tesla Roadside Assistance gives you additional peace of mind because you know that assistance is available even if you're in a distant area in case something goes wrong. You can also feel secure knowing that you have roadside assistance available in case you run out of power, as the network of Tesla Superchargers is expanding quickly.
5. Constant Accessibility
No matter when you run into problems, assistance is only a phone call away thanks to Tesla's Roadside Assistance, which is available 24/7. The staff at Tesla is prepared to help, whether you're on vacation or stranded in the middle of the night.
Comparison to AAA Roadside Assistance
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Tesla’s roadside assistance is free, but you may need to pay for some services that would be covered under AAA.
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AAA offers more flexible services, such as extraction, which is not covered by Tesla’s roadside assistance.
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Tesla’s roadside assistance is limited to warranty-covered breakdowns, making AAA’s Plus or Premiere plans a more flexible choice.
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AAA’s membership offers more comprehensive coverage and services, including discounted rental cars, hotels, auto parts, and more.
Limitations and Considerations of Roadside Assistance
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Tesla’s Roadside Assistance doesn’t cover acts of god, vandalism, abuse, negligence, and hazardous weather or driving conditions.
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It also doesn’t cover transportation of yourself or your vehicle from the Tesla Service Center after completion of repairs.
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Long-distance transportation of trailers, caravans, animals, or livestock during a situation where assistance is needed is not covered.
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Failure of the 12-volt battery or high-voltage battery is not covered, and transportation of the vehicle in cases where the driver is locked out and doesn’t have the key on them is not offered.
How to Access Tesla Roadside Assistance
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You can request roadside assistance from the Tesla app home screen, including information about your vehicle’s condition.
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Contact Tesla Roadside Assistance for additional support and to request transportation services up to 800 km to the nearest Service Center.
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Tesla Roadside Assistance can also assist with flat tire services up to 80 km when tire repair and/or replacement is completed through Tesla directly.
Coverage of Tesla Roadside Assistance
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Tesla’s Roadside Assistance covers basic issues like flat tires and towing in certain situations.
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Towing is only covered if the issue is determined to be covered under warranty, otherwise, the driver is responsible for paying for the towing service.
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Flat tires and damaged wheels are covered, with a loaner wheel provided for up to three days.
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Lockout Service is also included, where a technician will be sent to unlock a car that’s experiencing a malfunction.
In Summary, Is Tesla Roadside Assistance Worth the Investment?
Electric vehicles like Teslas are more reliable than ICE vehicles, but sometimes breakdowns occur. Tesla’s roadside assistance provides peace of mind and convenience for Tesla owners, especially those who drive long distances or in areas with limited charging infrastructure. However, it’s essential to weigh the benefits against the limitations and consider additional coverage options, such as AAA, for more comprehensive protection.
If you ever find yourself stranded, Tesla's Roadside Assistance ensures that help is available, whether it’s to transport your vehicle to the nearest Tesla service center or a local service center. With an extended service agreement, you can enjoy added peace of mind knowing your Tesla is covered. In the event of a flat tire, Tesla may provide a spare tire or assist you with a battery charge to reach the nearest charging station.
When towing is necessary, the service includes one tow to a certified facility. They may also offer an original wheel replacement when needed, depending on the situation and the vehicle's location. Ultimately, Tesla Roadside Assistance is an investment that improves the overall ownership experience if you're the kind of driver who values Tesla's integrated approach to customer care and prefers to have assistance when needed.
